Talk to a BatonCare Expert
Talk to a BatonCare Expert
BatonCare provides you with a personalized, concierge-level
care coordination team to help you manage appointments and
medications, organize medical records, navigate insurance,
communicate with providers, and stay ahead of every detail of your
healthcare journey—giving you clarity, confidence, and peace of mind.
Today’s healthcare system is too complex to navigate on your own. BatonCare’s concierge care coordination gives individuals and families a dedicated point of contact who knows your story, keeps you organized, and handles the details — so you can move through your healthcare journey feeling informed, prepared, and supported.
A concierge team who knows your story
Proactive reminders and seamless follow‑through
Organized records, medication, and documents at your fingertips
Coordination across your providers and care settings
Clear, shareable summaries for you and your family
Peace of mind for you and your family
We support individuals of all ages—from pediatrics to geriatrics—whether at home, in school, or in long-term care settings. Our team guides you and your loved ones through every stage of the healthcare journey, including routine check-ups, chronic condition management, emergency situations, hospital transitions, cancer treatment, post-surgical recovery, long-term care, and more. We help ensure every member receives the right care, at the right time, from the right providers—striving for better outcomes, smoother experiences, and lasting peace of mind.
Reach out anytime by phone or through your smartphone app or web portal.
Your personal care coordinator provides one‑on‑one guidance throughout every step of your healthcare journey.
Let us manage your appointments including scheduling, reminders, and follow-up.
We help coordinate your prescriptions, refills, delivery, and medication-related reminders.
A secure repository for all your medical records. We collect and organize your information, create a personal health summary, and enable effortless sharing with your care team.
We track hospital Admission, Discharge, and Transfer activity to help coordinate next steps for you, your family, and your care team.
Ensuring timely, accurate information sharing with your healthcare professionals so they have what they need to support your care.
Where you have access to your records, appointments, medications, contacts, messaging and resources, and where you can share your healthcare journey with your family, friends, or other surrogates.
Get assistance in understanding and utilizing your insurance benefits effectively.
Easily share your healthcare journey with trusted family members, friends, or designated surrogates so your support network is always apprised of important updates and medical decisions.
These illustrative examples show the kinds of situations individuals and families navigate — and how structured care coordination makes a meaningful difference.*
Before my hip surgery, I was nervous about everything—appointments, recovery, even getting groceries. BatonCare stepped in and handled it all. They scheduled my pre-op visits, explained my insurance coverage, and made sure I had support when I got home. During recovery, they checked in regularly, helped coordinate physical therapy, and even arranged transportation. Their support made all the difference—I felt truly cared for, not as a patient, but as a person.
BatonCare has been a lifesaver for our family. Managing my father's specialist appointments and medication refills used to be overwhelming. Now, everything is coordinated seamlessly, and we have peace of mind.
Our son needed urgent care while away at college, and BatonCare made it so easy to find an in-network provider and get him seen immediately. This service is truly invaluable!
At our age, navigating healthcare can feel overwhelming—but BatonCare made it simple and reassuring. They've been by our side through everything: doctor visits, hospital stays, even cancer treatment. Their team coordinated our appointments, kept our medications organized, and helped us understand our insurance. It's comforting to know someone's always there—day or night—to answer questions and make sure we're cared for. We can honestly say BatonCare gave us peace of mind when we needed it most.
With a full house to care for—my husband, two kids, and elderly parents—I felt pulled in every direction. BatonCare stepped in and changed everything. They helped schedule specialist visits for my parents, found a pediatrician who really listens, and made sense of our confusing insurance plans. They even reminded me to take care of my own health. BatonCare didn't just support our family—they made us feel like theirs.
As a busy professional, I struggled to keep up with my healthcare needs. BatonCare took the hassle out of scheduling, understanding my insurance benefits, and managing my records. Highly recommended!
BatonCare was my lifeline during pregnancy—and now, with my newborn. From coordinating prenatal visits to helping me understand our insurance, they made everything easier. Now they're supporting me through sleepless nights, pediatric checkups, and a million new questions. I'm so grateful to have a team that truly listens and cares.
*The scenarios, narratives, and examples presented herein are intended solely for illustrative and educational purposes. They are designed to facilitate understanding of the subject matter and should not be construed as actual events, advice, or endorsements. Any resemblance to real persons, living or deceased, actual events, or real entities is purely coincidental. Names, images, and other identifying details have been changed to protect privacy and maintain confidentiality. These hypothetical situations do not represent real individuals or organizations, and no inference should be drawn regarding actual persons or circumstances. Nothing in this material constitutes legal, medical, financial or professional advice. Readers are encouraged to consult qualified professionals for specific guidance tailored to their unique circumstances.
Everything you need to know about BatonCare's concierge care coordination services.
BatonCare simplifies healthcare coordination and provides personalized support to make your healthcare journey stress-free. Here's how we help:
BatonCare integrates electronically with doctors, hospitals, pharmacies, laboratories, diagnostic centers, and other healthcare facilities. This secure, real‑time connectivity allows us to access your medical history, identify you accurately, communicate effectively, and provide personalized support throughout your healthcare journey.
From appointment scheduling and medication coordination to insurance navigation, education, and advocacy, our system‑driven approach helps streamline care coordination, reduce delays, and enhance your overall experience. With BatonCare, you receive proactive, connected, and efficient support every step of the way.
No. BatonCare provides concierge care coordination services to simplify and streamline the non‑clinical side of healthcare.
We help you manage tasks such as:
BatonCare is not a healthcare clinic and provides only non-clinical care coordination. BatonCare does not diagnose, examine, prescribe, or provide medical treatment.
No. BatonCare's concierge care coordination services are not covered by any health insurance plan. BatonCare does not submit charges for reimbursement for any of its services.
All fees paid by the Member — including the Annual Fee — are fixed, non‑clinical membership or management fees and are not submitted to, nor reimbursed by, any insurance plan, government program, or third‑party payer. Members are expressly prohibited from submitting any BatonCare fees for out‑of‑network reimbursement, insurance reimbursement, or any form of third‑party payer reimbursement.
A concierge doctor provides medical care — diagnosing conditions, prescribing medications, and delivering clinical treatment.
BatonCare provides non-clinical care coordination, helping you stay organized, informed, and prepared as you move through the healthcare system. We do not provide medical care or clinical advice.
Even with a concierge doctor, the healthcare system is still fragmented. BatonCare helps you:
Concierge doctors focus on clinical care. BatonCare focuses on everything around it.
BatonCare is not a healthcare clinic and provides only non‑clinical administrative and logistical care coordination services.BatonCare is not a substitute for medical care, a doctor’s visit, or professional medical advice.BatonCare does not diagnose, examine, prescribe, or provide medical treatment; all clinical decisions remain solely with your licensed healthcare providers.
